Policies 

Cancellation Policy:

Cancellation/Change of dates or time of care: We at Faithful Friends are happy to provide the services that you have requested, place you on our calendar and have a pet sitter scheduled to provide these services for you. If your schedule changes or you need to cancel please do so three days prior to care. If this is not done, you the client will still owe 50% of the total cost of care that was scheduled. We schedule this time and arrange for care for your beloved pet(s). So please let us know so that we can take your pet(s) off the schedule. 


Holidays Policy: 
  • There is a $25 non-refundable holiday booking fee. This is to reserve the dates requested. If $25 is not received your slot will not be reserved. The $25 will be applied to the amount quoted for your services.

Key Policy:
If you plan to use our service more than once we ask you to make us a key. We keep all our client keys in a safe and secure location. All keys are labeled with your information. If you do not want to make us a key there will be a $5 charge each time we need to pick-up or return a key.

If you're locked out of your house we can come let you in.